Horrible service

Item: Discovery Health
Rating: 1

All the needed documents for changing my banking details were sent to Discovery on 19/06/2018 and now they tried to take the money from my old account and it dit not go through. They have loaded my new details and said they will take the money from my account tonight but this morning I received a sms saying my cover is suspended. So if something happens to me I have to go to a Goverment hospital because someone did not do their job.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

06 Sept 2018, 10:47

Dear riaan839

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply06 Sept 2018, 10:47

Official

Dear riaan839

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

's updateReviewer Update

06 Sept 2018, 16:41

Just got the sms again saying my cover is suspended and still no help from Discovery.

's update06 Sept 2018, 16:41

Reviewer Update

Just got the sms again saying my cover is suspended and still no help from Discovery.

Discovery Health's replyOfficial

10 Sept 2018, 08:45

Dear riaan839

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply10 Sept 2018, 08:45

Official

Dear riaan839

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team