Horrible service

I sent in a claim on the 8th of January. A week after that I received a email that the money will be paid into my account. After a few days I still did not receive the money. Since then I spoke to a few consultants. Every time they told me that they will escalate it to the finance department. Finally on Wednesday I asked to speak to a manager. He promise me that the money will be paid thew next day. Which I did not received. Today I asked to speak to somebody in the finance department. Neveline said that he will sort everything out and get back to me before end of day...well...I still did not receive any feedback or payment....