Horrible Service

I have been with Discovery since 2009. Last week I received an email with the word - "Your health is in good hands. As a member of Discovery Health Medical Scheme, you have complete peace of mind at every stage of your healthcare journey."

I am sorry, but you don't care about a person's health - you are more interested in Vitality and gym memberships and cheaper movies tickets - that is the only thing Discovery is good for anyway.

I struggle with my iron levels - for about 5 years now. It is a chronic problem. My body does not absorb the iron through tablets, so I need to go for drips (once a week for 3 weeks), every 4 months or so. It is quite expensive (+- R2300 for 3) (excluding the blood tests which is R450 alone) and I have requested that Discovery pay it from my hospital benefit or list it as chronic,as it is an ongoing problem. I have submitted all my blood tests, motivation form the Dr etc and still I am being told it will come off my savings. I only get R5128 savings for the year. So I go 2 times a year for the drip and the blood tests, my savings is almost depleted - that is without any other Dr's visits or medication I need. The past 5 years I had to pay in so much money which I feel is extremely unfair. I have never claimed any hospital or PMB benefits. I don't want to go lie there with a needle in my arm every couples of weeks, but my body needs the iron.

I feel it is a disgrace that you are quick to promote health, but when it comes to actually paying for health related issues, you refuse to.