HORRIBLE- Inexperience staff & Agents

Good day review Panel

I would like express my-frustration with a simple task . I have been on medication fora chronic condition for over 22 years . Same doctor , who well know in his. Field of medical expertise, He has multiple specialized degrees. And well known in SOUTH AFRICA. A week ago after my medical UPDATE WITH BLOOD WORKS ETC. It decided that a more up today medication will be the best for me . Not only for me but , cost saving for Discovery as well . So on the APP it shows that it has been approved already 30 JUNE. Yet I keep on getting calls from different people asking me a stupid question . For example what medication did you you take in 1996 Huh ?? holly sh** I mean who knows what you took 25 yrs ago . But the panel still reviewing my script . It’s for 1 tablet The question is how educated or experience are these so called panel ?

Takes a week where it states on app for a review of scrip. 3 days. DISCOVERY PLEAS STOP WAISTING MY TIME , WITH THESE INEXPERIENCE CALLS . GUGU with Her I ASKED ‘ A ESPECIALLY ‘ to add note for the panel in regards to additional medical approval for chronic. She never advised them .

30 JUNE REF ***

02 JULY Kasturi Ref ***

02 July Ref***

02JULY REF *** Natasha

05 JULY

Mediexpress Even called yesterday

I told the women No,point in all me as my script as it’s so al**** still with Panel who wants to know info from 1996 How stupid are these people Ref MX000BRNK Should not understand, what the table is for . Please contact t directly !!!!!!!!! The doctor who issued the scrip . And for heavens sakes , don’t even try and say sorry for the delay on your side. Because I will explored , and be very rude to the person who even mentions that word . I find this delay and incompetency totally unprofessional.

Get your ACT TOGETHER ??

IF YOU WANT PRETEND TO BE SUCH GOOD HEALTH INSURER Then get SH** together. And stop delaying a straight forward request . I will ‘no longer be taking any calls ‘ from you for the specific issue. Should you want correspondence do so VIA email . *** *** is number is just locate my membership . NOT TO BE CALL ON FOR HORRIBLE EXPERIENCE AJ. KRUGER - second memember Classic smart plan ***