1 reviews | Active since Nov 2018
Horrible, Horrible Discovery Plan
Hi
I am a smart plan user who had been on a 3 month waiting period. Once I was off, I had already bstarted getting sick and specifically with flu, I had been claiming medication from my pharmacy but once I had decided to see a doctor, my claim was rejected because I have not yet done the Vitality check. An experience I have never had with discovery but also an experience that is not for the clients as I would not have had time to even do these tests as I was already sick two weeks into meeting my waiting period. I understand the game is data, but we are actually paying for healthcare and would like to get that first as opposed to just pushing your Vitality. This has cost me a lot of money and furthermore, no one had to told me I had to do it before being able to see a GP. I pay my premiums in advance every single month and I pay for healthcare, not for your Vitality statistics. We actually get sick. Vitality isn't as primary to us, as it is to you
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
