LK
Lindo K

1 reviews | Active since Nov 2018

04 Jul 2019, 08:31

Horrible, Horrible Discovery Plan

Hi

I am a smart plan user who had been on a 3 month waiting period. Once I was off, I had already bstarted getting sick and specifically with flu, I had been claiming medication from my pharmacy but once I had decided to see a doctor, my claim was rejected because I have not yet done the Vitality check. An experience I have never had with discovery but also an experience that is not for the clients as I would not have had time to even do these tests as I was already sick two weeks into meeting my waiting period. I understand the game is data, but we are actually paying for healthcare and would like to get that first as opposed to just pushing your Vitality. This has cost me a lot of money and furthermore, no one had to told me I had to do it before being able to see a GP. I pay my premiums in advance every single month and I pay for healthcare, not for your Vitality statistics. We actually get sick. Vitality isn't as primary to us, as it is to you

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Replies (1)
Discovery Health
Discovery Health's reply04 Jul 2019, 08:56
Official
 Dear lindo-smv-kubheka 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards
 Discovery Health Servicing Team