Horrible Experience with Discovery Health

Further to this i have called multiple times in the past to get my wife added onto medical aid due to her being the main member i was not allowed proceed, The advisor made me aware that they will have to call her back.. They never did i even asked for them to call me at 8am so they can speak to her i get calls at 9:30 which is pointless

I need to know what i can do now to get this sorted or do i need to take my business elsewhere

The Email does not make sense why could i need to conduct consent if i require assistance with a service that you offer...

I Received a call regarding the medical aid and a female adviser confirmed that everything can we done and no waiting periods will apply for a new born baby. Her line went dead, however she did try calling back but no joy... i called in to proceed i am then made aware that the application needs to go for underwriting and a waiting period could apply.. What is the correct information this is causing me a lot of stress does anyone actually know the process or does everyone have different information. I am having unless issues with Discovery can someone call me who actually knows whats going on.. This is causing us endless issues i keep getting wife hopes up to then be turned down

Can i have a response on this, Its such a simple Question Is Discovery able to assist me or not... I received a call from the Clients Relationship Manager who mislead me into believing that i can proceed after passing on my banking details i was told that they cant assist and waiting periods will apply and a investigation will be taking place on the call we had that was on Wednesday, Its Friday no feedback at all from Discovery or even a response on Hello Peter, Does Discovery take customer service seriously or is this just a joke.. Endless hours have been used and airtime to get passed onto different departments.. Does anyone actually know the correct process... The Call Centre does not help you when you call and no one responses to you log a complain so what else does a customer have to do to get a response from Discovery.. Do i need to contact the CEO Adrian Gore directly? I am waiting for a response