SH
Sinenhlanhla H

1 reviews | Active since Sept 2022

07 Jun 2024, 23:20

Horrible experience

I can’t believe after 2 years I have to come to hello Peter again is through this horrible company and their bad service 1stly is was my short term of which I cancelled immediately and now it’s the medical aid it’s a pity for me to cancel I will have to wait till end of the year as they’re in partnership with the company I work for. I really do not understand what is the point of having a medical aid but when you need it mostly it won’t do anything for you. I was admitted in hospital March after several attempts going to the GPs and hospital as well so I was referred to a specialist of which when I arrived for my appointment my condition was worse of which led to me having to be admitted and I spent two nights month later I receive the statement of my bill of which discovery had settled funds of my stay in hospital but they did not pay 2 of the doctors who were taking me to theatre based on the fact that the codes didn’t show it was an emergency for me to be admitted I have been trying to get assistance since than with no help now am left with a huge debt that I need to pay and I have no money to afford it that means I will be blacklisted where as I pay medical aid on the monthly basis, even now am still not well but am even afraid to continue getting any assistance as I am uncertain my medical aid will help or not coz I know I wouldn’t be able to afford it out of my own costs.

0
Replies (1)
Discovery Health
Discovery Health's reply10 Jun 2024, 06:58
Official
Dear Sinenhlanhla H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team