BM
Boitshepo M

1 reviews | Active since Feb 2020

15 Apr 2021, 11:30

HORRIBLE DR CONNECT SERVICE

I am convinced that Discovery doesn’t want to help it’s people. Even if you break down and cry, they don’t care. I am typing this message sick. I’ve been trying to connect to the the Dr Connect app so that I can book an appointment with my doctor but I’m failing to log in. When I call their app department, they kick drop my call. No one is will to assist me. Are supposed to suffer like this when we are paying regularly with no errors but you are always making room for errors? It funny cause you are doing this straight after you were accused of not paying a patients bill and they died. Now it’s me, you don’t want to assist me to connect to my doctor. So I must also die. For people who are working with people’s health, y’all have no hearts.

0
Replies (4)
Discovery Health
Discovery Health's reply15 Apr 2021, 12:11
Official
Dear Boitshepo M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team
BM
Boitshepo M's update15 Apr 2021, 12:22
Reviewer Update
I don’t need you to investigate anything. I need you to get that Dr Connect department to contact me and fix the app.
BM
Boitshepo M's update15 Apr 2021, 12:40
Reviewer Update
All I am asking you is to call me so that we can sort out the app
Discovery Health
Discovery Health's reply16 Apr 2021, 10:51
Official
Dear Boitshepo M We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team