SA
Sibahle A

1 reviews | Active since Aug 2024

06 May 2025, 10:08

Horrible customer service. Would NEVER recommend them!

Horrible customer experience. My clicks partner benefit shows activated on the profile but I have NEVER received any cashbacks. I had to call and ask for this and Discovery has been sending me from post to pillar for months on end. A few weeks ago they said they would send me a voucher, I still have not received any further correspondence or update. They told me to keep using Clicks and they will do a backdate and give me my miles - still nothing. Very disappointed in them and would NEVER recommend them to anyone. If I could rate them less than 1 star I would. Absolutely appalled.

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Replies (2)
Discovery Health
Discovery Health's reply06 May 2025, 10:23
Official
Dear Sibahle A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply07 May 2025, 16:44
Official
Dear Sibahle A

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team