Horrible Customer Service!

I am shocked at the customer service received from Discover Health. I had a simple (well within my human rights) request for my COMPLETE medical record. I explained to the consultant about 3 times that I want a complete medical record, dating back to when I joined Discovery for the 1st time, to date. And for ALL plans I have been on, and for EVERY subsequent time I rejoined Discovery. I receive one year-to-date record out of about 10.