Horrible Customer Service

<p>Discovery has such bad customer service that I've made this account just to complain about them. Anyway, I have been trying to resolve an issue with a claim since the 25th of November 2016. I have spoken to countless consultants as well as a Specialist (Jamie Smith) who understood my concern and said she would resolve it, only to find out that apparently she called me 4 times but I did not answer(highly improbable). She has now made it impossible for me to ever talk to her again, with no resolution to my query. I have had 4 or 5 consultants send both Jamie and her Superior emails to call me with no luck. I have spoken to a consultant who now states that Jamie is no longer dealing with my concern. I have spoken to another consultant who was supposed to call me last wednesday (now next Monday) with an update and surprise surprise I am still waiting 5 days later. Discovery is not calling me back and I find it insulting. I have the classic comprehensive cover and last year I paid a combined total of almost R50k and experienced bad/unreliable customer support. This year my monthly payments have gone up 12% for some reason and I'm still experiencing no luck. (12%? who the hell is going to keep up with that in the long run?) My entire query is over R1000, that's all and it has been 60 days since I have started this pointless neverending process. I have at times spent 40 minutes on one phone call. It is shocking that anyone has to experience customer service like this. I would not recommend Discovery to anyone and have considered cancelling my guaranteed R54,000 they will recieve from me this year over a R1000 claim.</p>