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Simangele Z

1 reviews | Active since Mar 2012

03 Oct 2025, 13:02

Horrible customer experience with Discovery

I called Discovery Health to cancel the membership I have with them- the tele-prompt then says a verification sms will sent to me but none is sent, wasted my airtime waiting----eventually spoke to Lazola, who was friendly & helpful. He then left me on the line for the financial advisors to confirm some details, I sat on that line waiting for about 13 mins, when eventually a Sandile took my call. He basically repeated everything I know, so they wasted my airtime! Oh, and it seems I'm registered with them a a Mrs...when I'm a Miss. Ridiculous company really.

0
Replies (5)
Discovery Health
Discovery Health's reply06 Oct 2025, 06:54
Official
Dear Simangele Z

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
SZ
Simangele Z's update06 Oct 2025, 15:27
Reviewer Update
These people will run around in circles trying to find excuses for their mistake in capturing an incorrect information in my title. I told this lady, Coleen Govender, that if their rule says I must provide my id copy when signing up, then they had ALL my details, including my title. I am the principal member, & I had not been moving from another scheme.
This Coleen missed the complaint altogether, wanted to explain the withdrawal process to me when the complaint is about how long I stayed on the phone waiting for an OTP & THEN for another agent. She wants to explain the withdrawal process to me, weird!
She could not explain why I didn't get an OTP, then why did she call when she didn't have answers?


Discovery Health
Discovery Health's reply07 Oct 2025, 17:54
Official
Dear Simangele Z

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team
SZ
Simangele Z's update08 Oct 2025, 09:50
Reviewer Update
Yep, arrogance galore....didn't even read the comment. Calling & ranting about something that's not the complaint is not a resolution.
Discovery Health
Discovery Health's reply09 Oct 2025, 20:26
Official
Dear Simangele Z

We have sent feedback to you on email as we could not contact you telephonically,

Regards Discovery Health Servicing Team