Horrible customer experience

Item: Discovery Health
Rating: 1
Author: Elijah C

Agent was helpful in the beginning however she needed to transfer me to customer services everytime I call customer services I get cut off

I need to speak to discovery urgently as I am leaving work and on chronic medication for my health but they don't seem to care I need to transfer my plan to private capacity and downgrade but discovery does not care

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

20 Jan 2022, 10:04

Dear Elijah C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply20 Jan 2022, 10:04

Official

Dear Elijah C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

20 Jan 2022, 12:04

Dear Elijah C

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Discovery Health's reply20 Jan 2022, 12:04

Official

Dear Elijah C

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team