Horrible Client Service

When you have a problem with your membership at Discovery Health it is not possible to sort it out. I have now once again called in every second day for a month to try and sort out the problem that I am having. Every time I am on the phone for 30min to an hour and every time they promise me it will get sorted and it never do. My broker cant help me mostly because they refuse to provide feedback to her. The say they will sent the feedback to me but never do...