Horrible client service

I have been struggling with Discovery for a week to get my VERY URGENT chronic medication . The last person from the complaints department promised to help me (Waylen) and i have still not received the form i need to fill in to get it ‘reviewed’ . Now that will take 3 to 5 working days . Its long weekend so next week someone will MAYBE LOOK AT MY FORM. Never in my life have i seen a company treat customers (never mind employees) so HORRIBLE!! How is it that you can fire an employee for ‘supposedly’ bad service - but the clients was helped on that day but now when I need urgent service I get nothing … hmmmm What are your values and policies ? - We at Discovery will come to work every day to see how many clients we can upset and not assist so that they struggle , and when come month end to pay medical aid we ask an amount and cover nothing , even items noted on chosen plans brochure. Then when we call we see who we can fool in telling them its okay we will help THEN leave it.

This i what i want from discovery. You WILL approve my medication to day so that i can go pick it up (we will fill in the form over the phone) and you WILL get a head of department to approve immediately. I am done with Discovery!! PS : I will not stop my reviews until someone in that company can do a proper job!