Horrible claim and consumer service

I have written a bad review for Discovery on 29 December regarding absolutely horrible service regarding claim administration. The details are in that review. I got a call and things started to look like they are moving forward. It is 31st of January today and I have still not received any response regarding my maternity basket that has not been reset after a miscarriage, causing claims for this pregnancy not to be paid. I was contacted and assured the problem has been identified and will be resolved. That was 9 January. I have followed up, Still nothing. Can service be as horrible as this for a company of this status? This could just as well be a state run company. If you are considering them as a medical aid. Don't.