Horrible assistance from call centre agent Thobeka

<p>Hi, </p> <p> </p> <p>I recently went on unpaid maternity leave and left my previous employer in February 2017 which would have been the last month that i would have made a payment to discovery. When i spoke to my employer i informed them that i would only be able to take on membership again in April when i started working again, following which during that period payment for medication, dr's visit as well as vaccinations for my daughter were being paid out of pocket. I explained this to the consultant that called me last week who then told me that i should apply for new membership in this case and that previous membership would lapse seeing as though i was not a member for that period. This morning a consultant called me regarding my new application, i then explained exactly what had happened again to her at which point then she told me she would transfer me to someone who could help me, at which point i spoke to Thobeka, whom when told exactly what happened and me explaining that i did not understand why i had to pay discovery and the service providers whom they haven't paid anyway since my membership was suspended according to the agent at which point she then told me that that isn't what she deals with in a very snippy tone, and instead of helping me just took up an attitude with me. there were parts of the conversation where i would let her know that i felt that she was being rude where she would just keep quiet and not even bother to assist. I think that this is very unnacceptable and rude. All the agents i keep speaking to have something different to say. She showed no care nor any willingness to actually hear what i was saying in comparison to the previous agents and i do find her attitude quite appauling. </p>