horrible and unprofessional

My Daughter member of Discovery Key-Care plus. on friday 14th she been admitted ti Glynnwod Hospital at Benoni. For saturday morming MRI been arranged as - she told by Casualty department for. on saturday morning X-Ray department informed her about Discovery Representative never submit autorisation for MRI from Discovery. Now she is at hospital for 4 days and discovery representative not at work on monday. on the same time Discovery autorisations saying - they not going to pay bill for hospital as it was submitted only for 2 days, and Dr must give more medicine to her to be intitle to stay at hospital. ubsolutly discusting and froustrating service from Discovery , first time ever been treated this way. none of Discovery call line agents can give an answer. ! ********** 020