LM
Lebohang M

1 reviews | Active since Jul 2009

04 Nov 2016, 18:31

********** Claims Team

<p>The exorbitant premiums we pay monthly seem to be inversely proportional to the level of s**** of some of the individuals we have to deal with. for goodness sake, how hard is it to pay a claim accordingly. Submitted 2 claims of cash payments not realising how much of a nightmare I was getting myself into. Can one competent person just pay my claim, after all it from my MSA, yes, Mine!! Every second day I'm requested to sumbit the same information that was submitted then when convenient claims are half settled, when queried excuses as long as my arm never end. Come On!!!</p>

0
Replies (4)
Discovery Health
Discovery Health's reply07 Nov 2016, 14:16
Official

Dear legae2001

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply09 Nov 2016, 13:28
Official

Dear legae2001

We have been in touch with you to answer your comments.

Regards
Heelan

LM
Lebohang M's update22 Nov 2016, 14:36
Reviewer Update

Heelan, you have disappeared again? What's going on?

LM
Lebohang M's update28 Nov 2016, 14:13
Reviewer Update

And Discovery disppears again! This cat and mouse game is getting exceptionally boring now. Why do I constantly have to remind you to update me? And if the reminder is via email its simply ignored. Come on!!