Holding for > 30 minutes for service is normal

Today, I phoned the Discovery Medexpress Medicine Delivery Service. I was holding for about 15 minutes before an agent answered. I explained to her that I was ordering medicine based on the scripts that my wife had captured the previous week. She then offered to transfer me to a pharmacist. This took more than another 20 minutes. It should not take me almost an hour to interact with this service. And when you order from the app, they deliver to an address that I havent stayed at for more than a year. Here's the thing though, this is not a once off. This happens every time my wife and I interact with Medexpress. It has become the new normal. They make you hold, get the orders wrong, tell you to collect medicine at Dischem when it isnt ready. Their incompetence has no boundaries. They are tarnishing the Discovery brand in such a big way. I cannot be the only person who is experiencing these terrible levels of service.