nN
nopinky N

1 reviews | Active since Feb 2020

03 Mar 2020, 12:50

hiv posyive patients please be aware that dicovery will delay your med and you end up skipping you meds

Last year after my 1 year waiting period one of their case manager gave me attitude (no looking into my profile that I had made arrangement with discovery that morning to pick up my meds that day), I was still new at this and didn’t know I had other options, I didn’t have meds that day , I skipped my meds from that Friday to Monday if I’m not mistaken.

Last week Monday mediexpress called to tell me that my order would be delayed, I told them I can’t have that and that I need to pick them up that Monday and that they better make sure the meds are there. They sent me a sms the following day to pick up the med….mind you they don’t care to find out if I have meds or not, they dd even bother to tell me that the meds will not be there.

The people i have been dealing are (discovery and mediexpress);

Thapelo Makgatho Veronica Adams Tammy Mtetshwa San Muthukrishna Cumane Nyaba Stanton Nagoorwodo etc

0
Replies (3)
Discovery Health
Discovery Health's reply03 Mar 2020, 15:21
Official
Dear nopinky N 
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
nN
nopinky N's update03 Mar 2020, 16:34
Reviewer Update
I just receive a call from discovery saying they going to investigate the matter....this matter has been raised since 10 Feb, discovery is still giving me the line that i need to wait 3 working days...the level of no concern from you guys is wow, thats all i can say....can anyone advise me on what i can do legally about this matter since it has happened *** tnx
Discovery Health
Discovery Health's reply04 Mar 2020, 17:23
Official
 Dear nopinky N 
 
we have contacted you and will follow up on your concerns.  
 
Regards 
Discovery Health Servicing Team