1 reviews | Active since Feb 2019
Highly stressed pregnant patient who’s disappointed
It’s very unfortunate that Dsicivery chooses not to pay my gynae fees and tells me of a 12 months waiting period but states that if I add a dependant on the policy, there will be no waiting period for them. Been a member of Discover Health in 2012 up until 2014 when I changed employment and also joined Discovery again in 2021 and upgraded to a different Discovery plan from January 2024 with no gaps and missed payments in between, but now I’m being told that I must wait for 12 months to give birth with the medical aid whereas there have not been any gaps in between, my payments are always up to date even after upgrading and paying for the upgrade policy on my own without the assistance of my employer.Discovery will be expecting another payment again on the 1st of May but I will still be unable to use my medical aid services, does that sound fair to you?when I joined Discovery in 2012 , I was already 3 months pregnant going into my fourth month, no problems whatsoever, no waiting periods imposed but now that I’ve been a loyal member to them, they choose to impose a waiting period on a patient at their lowest?I was promised feedback in 3 working days from the time that I contacted their keycare department and still nobody has got back to me. I’m utterly disappointed and it seems that Discovery will be losing a well paying customer who requires their services and is always up to date with their payments. Please waiver the waiting periods imposed on my medical aid because none of this makes sense.
