Highly *********** staff

My son was advised to join the Discovery Health. The staff at Discovery Health keep losing his documentation, saying pages of his application are missing. This excuse was given now for the 4th time and he is still not able to gain membership. each time he has to travel 80kms round trip to try and have his membership registered. Each time the staff of Discovery Health pass the buck and come up with excuses which just amount to incompetence. i can't believe that Discovery's service is so pathetic. My son soes not have much choice to join another mediacl aid so we are stuck with this pathetic business.