Highly disgusted with Discovery

Absolutely disgusted

I am absolutely disgusted on how you treat members. We were members for many years, due to my husband being retrenched we left.

I app**** again last month and due to a small outstanding amount of R2000 you are refusing to make a payment arrangement and take us on as members.

Apparently my husband made an arrangement in 2018 but could unfortunately not pay it as he was retrenched. You are now holding it against us and want us to pay it upfront.

Unfortunately, I can only afford to pay it monthly. For years we were members, for years we paid you every month. For years we were on the highest plan at that stage but yet we are not being accommodated.

You are willing to turn away members because you don’t want money monthly.

Instead you willing to lose the membership and the monthly payment ??? That is a very short sighted approach !!!

The staff member that called me last week said the amount would be reinstated and we could make an arrangement, this week she tells me otherwise.

This whole process has been a nightmare ! Have you become so big that you don’t care about your members or prospective members any longer !

Have you forgotten that their are choices out their or don’t you care ???

Highly disgusted with the service !