LC
Lenushca C

1 reviews | Active since Nov 2016

29 Nov 2018, 08:52

Highly disgusted!! Very disappointing.

In November 2017 I went for Optical benefits, had an eye test and the optometrist gave me contact lenses for 6 months. I then used it for over a year as it is almost December already , because I did not use it daily. Now I need to go back for another set of lenses, because my last one for my right eye tore. so I am sitting with only one lens. I have been wearing it like this for about two weeks but it is starting to damage my eyes. My lens on my eye is bleeding and tearing from my eye on the one side. I have contacted Discovery, but they refuse to pay for more lenses, If I decided to take glasses that would have lasted me for two years, I took lenses and now I am not getting the same benefit as another member that chose spectacles. I just think this is extremely unfair towards members that pays the same amount but chooses differently. My eyes are being damages, and I do not have the money to my medical aid and then also pay for my own optical benefits. This to me is very unfair. This could have been prevented if I knew that Discovery only pays for one set of lenses that will only last me for 6 months, so the other 18 months I need to pay this myself. Discovery is going down so badly it is disgusting. I honestly though that Discovery was your top medical aid provide, I seem to have mistaken this fact. I am surely going to look for another service provider. Highly disappointed.

0
Replies (2)
Discovery Health
Discovery Health's reply29 Nov 2018, 10:34
Official
Dear Lenushca****croft20

Your concerns are important to us. We will contact you soon to answer your comments. 

Kind regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply03 Dec 2018, 15:09
Official
Dear Lenushca****croft20

We have been in touch with you to answer your comments.

Kind regards
Discovery Health Servicing Team