Highly disgusted client

<p>I had requested a while back a quote in order for me to get medical aid as an old discovery client a young lady called me and we discussed all the nitty gritties as one needs to do for the medical aid to get approved etc. once I got approval I then emailed the young lady back and asked if she could please postpone the activation of the medical aid to next year, she then did her job and emailed someone in administration to do, I then received and email stating that they have gotten my request to change the date, this all happens the beginning of November. To my surprise I get debited on the 2nd December for my medical aid (which was NOT supposed to happen) I then email the lady asking what has happened and that I would like my money refunded as this is NOT what I agreed upon! Til today I did not receive an email from the lady herself who assisted me which I think is very rude and unprofessional but I then get a response from someone else stating that my date was not changed! Now I'm sorry to say but it is NOT a clients job to be following up to see if a job has been done by the party who was supposed to have done in the first place! I do not want anymore explanations I just want my MONEY BACK as I am entitled to it! This is pathetic service and just goes to show that some of these agents just want commission and don't even do their job properly! I'm very disgusted and highly frustrated that one can't even pick up a phone and call the client back to apologize or anything! I have emails stating my dates were to be changed so I want my money back! Discovery this is pathetic </p>