Highly disappointed with Discovery and the lack of customer service and empathy

My Name is Neill Jackson , ID number ***, I have been a discovery health member for over 10 years. Today i receive a sms stating that my membership status is suspended.

Upon logging into my app, I see that my premium is R7102 and not the normal amount of R3764. I called in and after the normal holding on for 10 plus minutes, the consultant advises me that my premium has gone up due to the fact that I have not declared income.

I have been out of work for over 2 years and this has never happened before.

Below is my debit order for January that ran on the 3rd of Jan 2023.

Capitec: Debit Order -R3764.00 from SAVINGS ACCOUNT; Ref DISC PREM M*** -***ME075**** 0; Avail R1498.35; 03-Jan. Info ***.

My wife is expecting and we have a doctors app tomorrow and now this happens? Discovery has never done this before, Ive been out of work for 2 years and never have I declared income previously?

Seriously dissapointed with the zero compassion, Not once did I receive a phone call advising me of this, Im really frustrated with this and seriously considering joining Momentum or another service provider because quite frankly this is not Fair.