Highly disappointed customer!!!

I sent through an NIPT claim on 27 May. Got a response that it was approved on the 27th and that the payment takes 2 to 3 days to process. Today is the 17th of June. Way past the 3 day period that was promised and the payment still hasn't been done. I have had to do follow-ups on my side over and over (check my calls) and out of all the calls I was only told last week on the 10th that they need another invoice on my enquiry call. This was sent immediately 4 working days ago. Still no payment. Today I call and I am being told that the claim has not been captured. Needless to say I am very disappointed by how Discovery has chosen to handle my claim. This is not reassuring at all.

Reference numbers: Re: NIPT Request for payment -WRefNo#***#- -MailRef#***#- -MailRef#***#- -MailRef#***#-