LB
Lin B

1 reviews | Active since Mar 2021

23 Mar 2021, 13:40

High-handed behaviour shown by Discovery Health

Due to circumstances beyond my control the debit order for my Discovery subscription was declined. Discovery never had the courtesy to inform me of this problem so that I could correct it. Instead, they summarily cancelled my medical cover without informing me, and only sent me an sms to this effect over a week later. So, for over a week, I was without any medical cover WITHOUT MY KNOWLEDGE. This high-handed treatment by Discovery occurred after I'd been a regular contributor for over a year, and had never even made a claim. Before you join a medical scheme, make sure they show more courtesy and empathy to their clients. I, for one, will be looking elsewhere for medical cover.

0
Replies (3)
Discovery Health
Discovery Health's reply24 Mar 2021, 07:40
Official
Dear Lin B
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply24 Mar 2021, 15:44
Official
Dear Lin B
 
We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team
LB
Lin B's update25 Mar 2021, 08:46
Reviewer Update
Yes, Discovery has been 'in touch'. The fact remains that they sent me an SMS informing me that my subscription had been cancelled. Instead of this high-handed behaviour, why not send an sms informing that my debit order has been declined, and that if I do not rectify the problem immediately, THEN they will cancel my subscription. Isn't this a far more compassionate way to treat your clients when things happen that are clearly beyond their control?

But, no, compassion is a word Discovery clearly does not understand. I wonder how they treat their clients when they have the misfortune to claim against their medical aid?