Here we go again!

<p>This is probably the 4th time that I am complaining on Hello Peter regarding the exact same query and it has still not been resolved! We're now going for 5 months since I first queried my husband's chronic application and after having to hear several times that it "has been escalated and a consultant will be in contact with you", I am extremely irritated with the pathetic service provided by Discovery! And I can guarantee that the response to this complaint will be the same as all the others: Thank you for your query, we will contact you. </p>