Helpless, frustrated, disapointed and still physically in pain

I find it incredibly troubling that there is apparently a mandatory 4 day waiting period for authorisation for a serious surgical procedure.

I feel incredibly helpless as the agent candidly informed us that there is nothing to be done about it all and there is no way to escalate the claim or expedite the procedure.

The date of the procedure is the 19th of November. It is an important procedure as I am in an incredible amount of pain and no longer responding to pain medication. My job is being affected as I am unable to move about freely, but we are being forced by Discovery to delay the procedure now what seems to be indefinitely. The implications are far-reaching but we are still just told that we must accept the situation.

I feel helpless and frustrated. What is the point of contributing to an expensive medical aid when they are UNWILLING to do everything in their power to help you?