HB
Heidi B

1 reviews | Active since Jan 2014

05 Mar 2019, 08:28

Helping themselves to my bank account

I have transferred over 10 THOUSAND RAND in to various accounts over the past three months between Discovery Health/Discovery Vitality and Virgin Active. And somehow my accounts are still not squared up??? I feel completely taken advantage of.

I have been on the phone to numerous consultants over the past few weeks and months to try and settle everything, but it was still never settled?

I get given different amounts to pay by each and every consultant, which I do pay...but somehow my accounts have never been squared off despite making all payments required.

0
Replies (2)
Discovery Health
Discovery Health's reply05 Mar 2019, 09:07
Official
Dear  heidi-bosshard 

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply07 Mar 2019, 15:47
Official
 Dear  heidi-bosshard 

We have been in touch to answer your comments. 

Regards
Discovery Health Servicing Team