Hello, hello,hellooooo anybody there???

I have PMB approval to pay for some physio codes. Every time I submit statement, I get reply saying savings used up, I then phone and say YES PAY FROM PMB NOT SAVINGS. Usually it takes 1 call and they fix it. This time round I have called and called and called and called.<br> <br> At this stage only 40% of the anger I feel is because I have not gotten my money that I pre-paid to physio and 60% of my anger is there because I keep on reaching out to Discovery to fix the problem and they wipe their bum on me.<br> <br> To add insult to injury every time I phone there is an automated voice that reminds me that it is the time of year where they give members the new rates for 2016. SO YOU WANT ME TO STILL BE A MEMBER in 2016 AND YOU CAN'T SOLVE A SIMPLE THING IN 2015