Height of Insult

About to travel overseas in April, Discovery was contacted about medication on the trip. Unfortunately pneumonia was contracted in Portugal and the medical bills submitted to Discovery upon returning to SA. 4 weeks of total silence, 3 eMails and 2 telephone calls eventually resulted in being informed that a) an International Claim Form had to be completed and b) the bills translated into English. The non-intuitive website says ZERO about this procedure. Submitting the translated docs plus other required information, nothing further was heard from the new ivory tower in Sandton for a week resulting in a further telephone call - was the email received, was everything in order???? Not only does Discovery not know there is such a word as SERVICE but they specialise in ignoring the fee paying public thereby indulging in the highest form of insult. Discovery, you are a disgrace - to SA, the medical profession, the public and your staff