KM
KASENDREN M

1 reviews | Active since May 2018

26 Mar 2020, 11:41

Heartless, inconsiderate and coldblooded medical aid

I have been a member since 2007. Due to the COVID - 19 outbreak, unprecedented measures have been implemented. Being in the hospitality industry we are directly affected financially. I called Discovery Health for assistance and asked what contingency measures have been considered for people who are directly affected. The response was none and if the premium was not met on the first 3 days of the new month cover will be cancelled. Pathetic and heartless, which makes me consider once the COVID - 19 is over I will definitely change my medical aid cover to a new service provider who is there for you in a time of need.

0
Replies (1)
Discovery Health
Discovery Health's reply26 Mar 2020, 12:44
Official
Dear KASENDREN M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team