Heartless

You would think that loyalty pays off but not to this organisation they couldn't careless. My mother contracted Covid and she was admitted into hospital and to my shock Discovery decided not to pay fully for this claim. I must pay the shortfall myself mind you am unemployed and interestingly it amounts to the monthly premium.Thought I was helping myself by paying my premiums without fail even under these difficult times. I tell you even at these times of the pandemic health is still a commodity in South Africa shareholders only care about their dividends rather than saving lives. Are they really willing to lose a client for this small amount of money why couldn't they just settle the claim I as the main member have never had any major claims never been admitted into hospital. They always say you know your value as a client when you claim from an organisation no one cares about what the majority of the population are going through as a result of this pandemic. Am already stressed out due to being unemployed and Discovery adds to my stress I pay my monthly premiums without fail but this means nothing to them.