SR
Steve R
1 reviews | Active since Feb 2015
23 Feb 2015, 12:08
Heart Medication
For the second month running, Discovery Health have informed me that my chronic heart medication Verahexal and Pur-Bloka are out of stock country wide. On both occasion's the local pharmacies, Dis-Chem and Circle Pharmacies had and still do have stock available. When I submit my claim to Discovery they deduct 20% of the cost because their nominated supplier Medxpress cannot supply. this is an absolute *******. <br> When placing a repeat chronic order with Discovery's nominated supplier, \Medxpress"on average it takes 4 phone calls to get them to understand what I require"
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Discovery Health's replyOfficial
24 Feb 2015, 11:42Hello bigdot,
Thank you for your comment.
I am sorry to learn of your recent experience with our MedXpress service. I confirm you have been contacted by the MedXpress Team who have provided clarity on the issues you raised. Also, they have given you more options regarding the ways you can order your medication through our website as an alternative. The MedXpress service was created to benefit our clients having to avoid standing in queues for medication and to receive their medication couriered direct to their home or office. This was in no way meant to cause you any inconvenience and I apologise if this was the case. Thank you for allowing us to address your query.
Kind regards
Bruce
Thank you for your comment.
I am sorry to learn of your recent experience with our MedXpress service. I confirm you have been contacted by the MedXpress Team who have provided clarity on the issues you raised. Also, they have given you more options regarding the ways you can order your medication through our website as an alternative. The MedXpress service was created to benefit our clients having to avoid standing in queues for medication and to receive their medication couriered direct to their home or office. This was in no way meant to cause you any inconvenience and I apologise if this was the case. Thank you for allowing us to address your query.
Kind regards
Bruce
Discovery Health's reply24 Feb 2015, 11:42
Official
Hello bigdot,
Thank you for your comment.
I am sorry to learn of your recent experience with our MedXpress service. I confirm you have been contacted by the MedXpress Team who have provided clarity on the issues you raised. Also, they have given you more options regarding the ways you can order your medication through our website as an alternative. The MedXpress service was created to benefit our clients having to avoid standing in queues for medication and to receive their medication couriered direct to their home or office. This was in no way meant to cause you any inconvenience and I apologise if this was the case. Thank you for allowing us to address your query.
Kind regards
Bruce
Thank you for your comment.
I am sorry to learn of your recent experience with our MedXpress service. I confirm you have been contacted by the MedXpress Team who have provided clarity on the issues you raised. Also, they have given you more options regarding the ways you can order your medication through our website as an alternative. The MedXpress service was created to benefit our clients having to avoid standing in queues for medication and to receive their medication couriered direct to their home or office. This was in no way meant to cause you any inconvenience and I apologise if this was the case. Thank you for allowing us to address your query.
Kind regards
Bruce