Healty scheme

Dear Discovery Team,

I am writing to express my disappointment with the service I received. On the 24th of June, I contacted Discovery to confirm whether my blood tests would be covered. The consultant I spoke to assured me that everything would be covered as long as it was requested by my primary GP, which it wasn’t. At no point was I informed about any waiting period that might apply that day which lead me to believe everything will be covered by them.

Afterwards, when I followed up, I was told that I am liable for the costs – despite being given incorrect information from the start. I spoke to several representatives who only apologised but offered no real solution. The manager I spoke to mentioned that my case would be escalated, yet I never received any resolution.

I find this unacceptable, as I re**** on the information provided by your consultant in good faith. This lack of transparency and poor follow-up service has left me deeply dissatisfied. At this stage, I am strongly considering cancelling my contract, and I would not recommend Discovery to others due to this experience.