Healthy gear product and query resolution a joke.

I joined vitality team on the 14th of August. I have not received my sms to get my shirt. I called around 2 weeks ago and the agent told me I am not registered. I logged a query - ref *** / ***). I called back a few days later and agent then confirmed i am registered. I then requested and sms. Ref ***. I was called by one of the agents telling me i am not registered again? I received a mail telling me i have never registered and told me the query is now closed??!! I sent a mail on Wednesday 2nd of December sending my print screen shots from my app that it states registered and sent proof of payments. I have not received any feedback as yet. It has been 4 months since my registration and still have not received my SMS.