Healthy gear cash back debacle!!!

I have now been back and forth with emails with your completely useless email support since November 2019. I ordered Healthy Gear on the Sportsmans Warehouse website for R2,000 on 22 October 2019. I have my healthy gear number loaded on my online Sportsmans Warehouse profile. It is impossible for me to buy something online without this being linked to my purchase. My healthy gear discount percentage was 40% for the Month of October 2019. I have yet to receive the R800 due to me. I keep getting feedback that I did not swipe my healthy gear card therefore I don’t get the cash back. IT WAS AN ONLINE PURCHASE. There was no card to swipe! My healthy gear card number is loaded on my profile. If Sportmans warehouse systems did not add my Healthy gear number to this purchase then Discovery should take it up with them and stop emailing me apology emails telling me that I won’t get paid! Please sort this out with your healthy gear partner and pay me my cash back!