LvdW
Lourens van der Westhuizen

1 reviews | Active since Jul 2015

22 Sept 2015, 13:05

Health Plan Premium Deducted 3 times in 1 month

Discovery had an IT glitch in their system that resulted in chaos in my Discovery Health Billing and Vitality status.<br> The Vitality status has since been restored. BUT...<br> I have been billed for my wife's previous (de-activeted for 3 years!) Health Plan every month since.<br> <br> The issue has been reported and twice I have received written feedback that the issue has been resolved and the money will paid back.<br> This month the Premium was deducted 3 times!<br> I have requested immediate feedback from the Billing Services Team Leader that handled the case, but I'm getting no reply. (Mr. R. Bosch)<br> <br> So Discovery, PAY BACK THE MONEY. <br> You owe me 3 months worth of health premiums and the debit order transaction fees and the penalty fee that was app**** for pushing my account into the negative.<br> <br> UNACCEPTABLE!! GET YOUR HOUSE IN ORDER and provide feedback to your clients.<br> <br>

0
Replies (1)
Discovery Health
Discovery Health's reply25 Sept 2015, 10:50
Official
Hello Lourens.vdw,


Thank you for your comment.

We confirmed that the refund has been actioned and should reflect in your bank account within the next 3 to 5 working days. Please accept our sincerest apologies for the inconvenience caused by this matter. We are currently addressing the system issue regarding the incorrect debit order submission. As discussed. we await the bank statements in order to review the banking costs incurred due to this error.

Please do not hesitate to contact us should you require any further assistance.

Regards
Annelize