Having to pay double for suspended service

I never had an issue with Discovery before, I am a bit confused as to why Discovery wants to charge me double for October and November when I haven't used the service as it has been suspended, I do realize that the fault initially lies with me as the dates weren't communicated from the get go, but how you gonna suspend the service then still want money when you changed the activation date? I spoke to Chandre on the 15th of October agreed to it as I want my medical aid active but then thought about it and it doesn't make sense to me that once you get the payment it will be active from the 1st of November but you're being charged for a month you did not use.Maybe I'm missing something looking forward to some clarity.