HAVING PROBLEMS TO CLAIM BACK

<p>I have tried twice to claim back money from discovery. I pay in cash and then straight away send my claim off to Discovery. Not once was this successful. My husband needs to phone Discovery and stay on hold for 20mins+ before anybody helps him, and then the next day it is the same story. The first time we’ve waited over a week to sort the claim out and I am currently waiting for my second claim to pay out. I am waiting for 12days now and nothing has been done. I submit my claims over the app, the website and by email. How can this be so difficult? Why do we need to phone discovery to follow up on this? And then stay on hold and still nobody can help us! This is really pathetic</p>