Have some compassion and help a family after the passing of a member

This complaint relates to LA Health which is provided by Discovery. It has been almost two weeks now since informing LA Health of my grandmother passing away. We are trying to cancel the medical aid however since sending the death certificate to them on 31 August 2021 nothing has been done. I called them again yesterday and the lady helping was just as shocked when confirming that nothing was done. This was also the third time that I had to call to get an update because I do not receive any feedback on the matter!!!

The matter was escalated again by LA Health and even though the person currently responsible noted that the customer would be called for feedback, nothing was done!!

This is not acceptable and not the type of support that you expect during these times.