MF
Mokkie F

1 reviews | Active since Dec 2015

18 Jan 2016, 09:41

Hassle free money back for discovery health

My wife had seen the dentist and was than referred to a specialist, he only had an opening that day and she was forced to pay him upfront as there was no time to approval from Discovery before hand. This happened on the 7th of Jan, after paying the specialist in cash I send Monica an email to ask if she could assist me to claim the money back from Discovery, there offices where closed but still she assisted me (while on leave). After getting all the paperwork I send it to Monica on 11 Jan and by 14 Jan every cent was back in my bank account.<br> To Monica, thank you for going the extra mile for your clients.<br> Discovery is a good medical aid, if you struggle with Discovery you should get a better broker.<br>

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Replies (1)
Discovery Health
Discovery Health's reply20 Jan 2016, 07:32
Official
Hello Mokkie222,

Thank you for posting this lovely compliment for Monica.

It is great to see brokers going the extra mile to assist and ensure that your queries are managed appropriately.

We appreciate your feedback and look forward to many more positive moments in future.

Regards
Rishana