Has not paid claim and no feedback after several attempts

I am extremely disappointed in the service provided by Discovery. I submitted a claim on the 4th of November to deduct from my medical savings. I received no response after three days and then I had to follow up where I spoke to a consultant and was told she would sort it out- that was on the 10th. Now almost two weeks later and several attempts to follow up I still have NO feedback.

I phoned yesterday and was promised that I would receive feedback later that day- which I never did. This is really unacceptable as we pay a lot of money each month to be able to pay for medical services and they make it very difficult to claim back. From what I am seeing on other reviews- this seems to becoming a trend.