Has Discovery Been Handed Over to Bots?

On 29 November 2024 we app**** to be reintegrated into the Discovery Medical Aid Scheme. The intial form was duly completed with every single detail requested, in detail. Since then, we have been inundated with repeated requests for exactly the same information for two months.

The fact is that we were on Discovery medical aid throughout all health incidents, and we've repeatedly reminded Discovery of that. Discovery has every single record on file, yet the same (often identical) queries keep flowing, week after week.

I cannot help thinking that discovery has handed all responsibility over to poorly trained bots, who are being instructed through ******** humans. Either that, or they're attempting to exhaust applicants through attrition. Or both.

Can a human with a modicum of care and intelligence please take over this application?

Seriously Discovery......get your act together.