NK
Nomxolisi K

1 reviews | Active since Jun 2012

13 May 2015, 09:38

HARASSMENT FROM DISCOVERY THANKS TO POOR ADMIN

I am being HARASSED for a bill I have settled on 02 FEBRUARY 2015.<br> <br> Thankfully I have left the medical aid last year and I was told I owe a settlement amount of R292.87 end of January 2015. I then made the payment by EFT on the second of February and emailed the proof of payment on the 10th of February 2015 to Deli Shongwe. I have not received any correspondence from this lady since. a month later, I was asked to settle the bill yet again, to which I forwarded the mail sent and this time, sent it to their support as well (23/03/2015 at 13:09). I will gladly forward the mail again if it got magically lost in their system. <br> <br> Now I am receiving messages that I'm being listed. <br> So someone is not doing their admin job and someone is not closing all accounts as they darn well should.<br> <br> I need immediate confirmation that my name is cleared off the ITC and I insist on a written apology from Discovery Health. This is a pathetic waste of my time dealing with wort like service!<br>

0
Replies (1)
Discovery Health
Discovery Health's reply14 May 2015, 14:31
Official
Hello misskesa,

Thank you for your comment.

I am currently investigating your query and will contact you to provide feedback.

Kind regards
Danita