ML
Michelle L
1 reviews | Active since Sept 2010
26 Feb 2015, 10:27
HARASSED FOR 6 MONTHS FOR PAYMENT
I downgraded my plan in mid-2014, because I had used up my savings I had to pay an excess amount of R460.41 - which I did via EFT on 14.08.2014. Despite sending Discovery proof of that payment - repeatedly - the last time as recent as 12 Feb 2015 - I keep getting bombarded by emails, letters in the post and phone calls from Discovery demanding payment!!! I HAVE PAID!!! Why is it so freak'in difficult for you to update your records and get your **** together???
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Discovery Health's replyOfficial
26 Feb 2015, 13:16Hello Laranjeiro,
Thank you for your comment.
I would like to sincerely apologise for the manner in which your query was handled. I confirmed that your payment of R 460.41 made on 14/08/2014 was allocated to the premium account and not the account for amounts due to the Scheme. This payment was taken towards your premium that was debited on 01/09/2014. This means that your premium debit order on 01/09/2014 was less R 460.41 and not your full monthly premium.
For this reason the payment of R 460.41 is still outstanding. I have sent you an email confirming the details and you are welcome to confirm the debit with your bank and let me know.
Kind regards
Rishana
Thank you for your comment.
I would like to sincerely apologise for the manner in which your query was handled. I confirmed that your payment of R 460.41 made on 14/08/2014 was allocated to the premium account and not the account for amounts due to the Scheme. This payment was taken towards your premium that was debited on 01/09/2014. This means that your premium debit order on 01/09/2014 was less R 460.41 and not your full monthly premium.
For this reason the payment of R 460.41 is still outstanding. I have sent you an email confirming the details and you are welcome to confirm the debit with your bank and let me know.
Kind regards
Rishana
Discovery Health's reply26 Feb 2015, 13:16
Official
Hello Laranjeiro,
Thank you for your comment.
I would like to sincerely apologise for the manner in which your query was handled. I confirmed that your payment of R 460.41 made on 14/08/2014 was allocated to the premium account and not the account for amounts due to the Scheme. This payment was taken towards your premium that was debited on 01/09/2014. This means that your premium debit order on 01/09/2014 was less R 460.41 and not your full monthly premium.
For this reason the payment of R 460.41 is still outstanding. I have sent you an email confirming the details and you are welcome to confirm the debit with your bank and let me know.
Kind regards
Rishana
Thank you for your comment.
I would like to sincerely apologise for the manner in which your query was handled. I confirmed that your payment of R 460.41 made on 14/08/2014 was allocated to the premium account and not the account for amounts due to the Scheme. This payment was taken towards your premium that was debited on 01/09/2014. This means that your premium debit order on 01/09/2014 was less R 460.41 and not your full monthly premium.
For this reason the payment of R 460.41 is still outstanding. I have sent you an email confirming the details and you are welcome to confirm the debit with your bank and let me know.
Kind regards
Rishana