Handed to attorneys...

Lavinia Perumal at Discovery debt recovery, it could have taken 1 call or e-mail reminder and this whole situation of being handed over to lawyers could have been avoided.

After becoming unemployed, I had to stop my medical aid, after being with Discovery for almost 20 years!!!! Because it was mid year, there was a balance on my savings that I had to pay. So from July 2020 to the 23rd September, 18 emails back and forth. I have been providing affidavits, bank statements, affordability affidavits, debit dates, payment arrangement amount etc. I leave the email thread with the peace of mind that all is well. Yesterday, the 1st Dec I receive a call from a lawyer...I have been handed over.

Why, I asked @Lavinia Perumal, because you never rep**** to my mail to confirm if account number ...... is the account that can be debited.

So a simple YES FROM ME was all that was needed. A 2 second call or a follow up email was all that was needed. Now Discovery incures lawyers fees and I get threatened...

During this financial crisis the pandemic has caused, I shudder to think how many more clients are experiencing the same service.